Add-on Service
1800 1900
Hotline
Cố định 730
Dịch vụ thoại
Voice
Brandname
SMS
Brandname
ZNS
Zalo Notification Service
Hotline 1800
The 1800 hotline service is a value-added service number offering free inbound calls for customers. It is used for nationwide customer consultation and support across Vietnam. Available throughout the country with diverse fee options, it meets the needs of businesses effectively. This number only accepts incoming calls and internal calls.
Hotline 1900
The 1900 hotline service is a value-added service number that charges callers for incoming calls. It is used for nationwide customer consultation and support across Vietnam. Available throughout the country with various fee structures, it caters to diverse business needs. The 1900 number charges for outgoing calls, and FPT shares the revenue from total call charges with the business.
Benefits of Using Hotline
For Customers
Maximum Convenience: With a nationwide hotline number, customers only need one number to reach the business from anywhere in Vietnam. No need for area or provincial codes, with uniform fees like 1,000 VND, 2,000 VND, etc. The easy-to-remember codes (1800/1900) enable quick and convenient connections, providing the highest level of convenience for every call.
For Businesses
Builds Professional Brand Image: An ideal solution for customer service, complaint resolution, and product/service consultation. Using this number as part of your brand allows your business to demonstrate high professionalism and effectively implement promotional strategies. With an easy-to-remember number, customers can recall the hotline simply by mentioning your business name, creating a sense of familiarity and approachability in each call.
Fixed Line Service 730
The Fixed Line Service 730 from FPT utilizes modern VoIP technology, offering high stability, low operational costs, and excellent after-sales support. This service is ideal for businesses, offices, hotels, and other establishments implementing a phone system. Call Restrictions and Cost Management: Allows call limitations, cost control, and configuration of incoming/outgoing branches. Usable via app on computers/smartphones. Nationwide Installation and Best Offers: Available for installation and deployment across the country with competitive policies.
Key Features:
High quality service, high stability, 24/7 support
High Quality and Stability: VoIP service offers professional-level reliability and can be used nationwide.
Nationwide Connectivity: Unifies phone numbers and enhances customer support management.
Free SIP Trunk: Includes free SIP trunking.
High Stability: Provides a reliable connection.
Easy Installation: Simple setup process.
Unlimited Expansion: Scalable without limits.
Affordable and Transparent Pricing: Costs are calculated in blocks of 6 seconds plus 1 second for domestic long-distance, international calls, and mobile calls.
24/7 Customer Care and Support: Round-the-clock customer service and support.
Voice Brandname
Voice Brandname allows businesses to display their brand name instead of just a phone number on customers' mobile devices. This solution is ideal for enhancing brand recognition, improving advertising and customer service, and ensuring effective and accurate call connections.
WHY USE VOICE BRANDNAME?
Creates a trustworthy environment and protects customers from unwanted calls.
Our services
Enhances Brand Recognition
All calls from the business display the brand name, establishing trust and brand credibility.
Increases Call Answer Rates
Customers are more likely to answer calls when they recognize the brand name, knowing it’s not spam.
Reduces Costs
Eliminates the need to spend large amounts on premium phone numbers.
Boosts Two-Way Interaction
Facilitates interactive communication between customers and businesses, with all calls recorded through Voice Brandname.
Brandname SMS - SMS BRANDNAME
The Brandname SMS service allows businesses to send marketing messages, customer care communications, and OTP verification codes using their brand name instead of a phone number. This enhances brand recognition effectively. Customer care and service advertising are no longer considered spam with Brandname SMS. This service is increasingly popular among businesses. With its superior features, especially for enhancing brand recognition, it is highly beneficial for product marketing.
Advantages
Extensive Reach Across Vietnam
Avoids Spam Filters: Prevents messages from being marked as spam.
Extensive Reach Across Vietnam
Simple Data Import: Allows bulk messaging with ease.
Content Control: Provides control over the message content being sent.
Campaign Monitoring: Enables large-scale campaign status checks and monitoring.
View Real-time Reports
With the Webtool, businesses can check and extract real-time reports.
Easy Service Management
All campaigns can be managed online, making it simple to review and control.
Enhance Brand recognition
SMS Brandname is one of the best services for improving brand recognition.
High Effectiveness
Over 95% of users will open and read the messages, with higher rates if they are interested.
Maximum Marketing Support
This tool is almost indispensable for every marketing campaign.
Free Setup
FPT offers completely free setup fees and other charges for businesses.
Free API Connection
API is a crucial connection portal, and FPT provides the best offers for businesses.
Multiple Applications
SMS can be used for customer care, advertising, service promotion, balance notifications, OTP codes, and more.
Accessible For All Businesses
Any business, regardless of industry, can easily use this service.
Enhance Brand recognition
SMS Brandname is one of the best services for improving brand recognition.
Bulk Messaging
This service allows sending thousands of messages to customers simultaneously without delays.
Customizable Smart SMS
Smart SMS enables businesses to highly customize and personalize their messages.
Zalo Notification Service – ZNS
Zalo Notification Service (ZNS) is a service for sending customer care notifications via Zalo. Through the ZNS channel, OA accounts can send notifications, transaction information, and other customer care details to all customers using Zalo. With its standout features and cost-efficiency, ZNS offers an optimal solution for businesses to care for and interact with their customers.
4 Advantages of ZNS for Businesses
This is a current trend that helps reduce spam calls and prevent unsolicited calls.
Extensive Reach Across Vietnam
Zalo is one of the most popular domestic communication apps in Vietnam. ZNS allows businesses to easily access a vast and nationwide customer base.
Cost Efficiency and Transparency
With ZNS, businesses only pay for successfully processed ZNS orders, based on detailed processing reports. This feature optimizes costs effectively.
Diverse and Personalized Notifications
ZNS messages can include up to 400 characters, allowing for complete and accurate communication with customers. ZNS templates can include quick access links and phone call options, enhancing notification effectiveness. Additionally, businesses can boost brand recognition by attaching their logo to ZNS messages.
Effectiveness Measurement
ZNS’s reporting system tracks the results of all processed ZNS orders. Businesses can monitor the status and reasons for any unsuccessful orders, providing valuable data for assessing customer service performance.
