{"id":1244,"date":"2024-08-04T00:14:36","date_gmt":"2024-08-03T17:14:36","guid":{"rendered":"https:\/\/oncallcx.vn\/?page_id=1244"},"modified":"2024-09-24T10:51:08","modified_gmt":"2024-09-24T03:51:08","slug":"digital-contact-center","status":"publish","type":"page","link":"https:\/\/oncallcx.vn\/en\/digital-contact-center\/","title":{"rendered":"Digital Contact Center"},"content":{"rendered":"
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Digital Contact Center<\/mark><\/h1>\n\n\n\n
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Digital Contact Center <\/strong>is a component of OnCallCX that focuses on managing and handling requests through digital communication and customer support. By utilizing digital technologies, it helps businesses create a seamless and effective customer experience.<\/p>\n\n\n\n

Digital Contact Center<\/strong> excels in managing Call Centers and processing ticket workflows, aligning with modern management trends to offer flexibility and convenience for businesses.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Trial registration<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Unified Communications<\/mark><\/h2>\n\n\n\n
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Secure Messaging<\/strong><\/h4>\n\n\n\n

Encrypted messaging to ensure confidentiality and security of communications.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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UC Desktop Client<\/strong><\/h4>\n\n\n\n

Unified Communications desktop client available for both iOS and Android platforms, facilitating seamless communication across devices.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Secure Video Conference<\/strong><\/h4>\n\n\n\n

Encrypted video conferencing to provide a secure environment for virtual meetings.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Web Click to Call<\/strong><\/h4>\n\n\n\n

Enables click-to-call functionality directly from websites, compatible with both Windows and iOS platforms.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Call Center Management<\/mark><\/h2>\n<\/div>\n\n\n\n
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Add\/Remove Agents <\/strong><\/h4>\n\n\n\n

Manage call center agents by creating or deleting agent accounts.<\/p>\n<\/div>\n\n\n\n

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Define Skillset for Agent <\/strong><\/h4>\n\n\n\n

Classify and define skillsets for each agent.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Ticket management<\/mark><\/h2>\n<\/div>\n\n\n\n
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Multiple Ticketing Templates <\/strong><\/h4>\n\n\n\n

Provide a variety of ticket interface templates.<\/p>\n<\/div>\n\n\n\n

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Create, Edit Tickets <\/strong><\/h4>\n\n\n\n

Allows Call Center Agents to create, edit, and delete Tickets<\/p>\n<\/div>\n\n\n\n

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Ticket Assignment to Agent with Notifications <\/strong><\/h4>\n\n\n\n

Manage and assign tickets to agents, with notifications sent to the assigned agent for action.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Knowledge base management<\/mark><\/h2>\n<\/div>\n\n\n\n
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Create, Edit Knowledge Base<\/strong>
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Create and edit knowledge base content.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Create Article Number for Knowledge Base Items<\/strong>
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Manage the knowledge base by assigning numbers to each article for easier administration and future use.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Import\/Export Knowledge Base<\/strong>
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Import and export knowledge base data.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Report management<\/mark><\/h2>\n\n\n\n
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Inbound Statistic Report<\/strong><\/h4>\n\n\n\n

Manage and review statistics on customer information reception.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Campaign Report<\/strong><\/h4>\n\n\n\n

Analyze data from executed campaigns to create materials for planning future campaigns.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Ticketing Report<\/strong><\/h4>\n\n\n\n

Provide an overview of ticketing statistics for monitoring, controlling, and directing workflow.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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SLA Statistic Report<\/strong><\/h4>\n\n\n\n

Statistical report on Service Level Agreements (SLA).<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Agent Performance Report<\/strong><\/h4>\n\n\n\n

Report on the performance of call center agents.
<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Unified Communications<\/p>","protected":false},"author":250883025,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"footnotes":""},"class_list":["post-1244","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/PfMrLl-k4","jetpack-related-posts":[{"id":3441,"url":"https:\/\/oncallcx.vn\/en\/pricing\/","url_meta":{"origin":1244,"position":0},"title":"Pricing","author":"tuandm30","date":"October 13, 2024","format":false,"excerpt":"Choose the OnCallCX package that suits your business Easily scalable - Reliable - System features - 24\/7\/365 support - Cost-saving PBX UC Popular Month 90,000 VN\u0110 \/ USER Basic PBX service integrated with unified communication that best suited for businesses. 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