Choose the OnCallCX package
that suits your business
Scalable – Reliable – System Features – 24/7/365 Support – Cost-Effective
PBX UC
Monthly
90,000 VNĐ / USER
Enterprise Unified Communications Integrated PBX Service
Expand unlimited extensions
30 days of recording storage
Unlimited concurrent calls
Secure messaging
Secure video conference
Multi-device connection
Voice
Contact Center
Monthly
700,000 VNĐ / AGENT
Voice Contact Center is a part of OnCallCX that focuses on managing and handling requests for cross-message communication and customer support. Outstanding with the ability to handle Ticket streams, in line with the trend of modern, easy work management, bringing flexibility and convenience to businesses.
Expand unlimited extensions
30 days of recording storage
Unlimited concurrent calls
Multi-device connection
Connect to voice channel/website (call) platform
Manage customer information when calls come in
Ticket management
Voice compaign
Report management
Digital
Contact Center
Monthly
700,000 VNĐ / AGENT
Digital Contact Center is a part of OnCallCX that focuses on managing and handling requests for cross-message communication and customer support. Outstanding with the ability to handle Ticket streams, in line with the trend of modern, easy work management, bringing flexibility and convenience to businesses.
Expand unlimited extensions
30 days of recording storage
Multi-device connection
Multi-platform connection (voice, zalo OA, facebook fanpage, website, email, sms)
Phân bổ kênh liên lạc đến Agent
Ticket management
SMS, email campaign
Report management
OmniChannel
Contact Center
Monthly
900,000 VNĐ / AGENT
Omni – Channel Contact Center is a complete Contact Center, focusing on combining and managing multiple communication channels to help businesses create an integrated and unified communication system that allow Businesses and Customers to interact and switch between communication channels flexibly without interruption.
Expand unlimited extensions
30 days of recording storage
Unlimited concurrent calls
Multi-device connection
Multi-platform connection (voice, zalo OA, facebook fanpage, website, email, sms)
Call Center managment
Contact managment
Ticket management
Knowledge base management
Queue routing
Monitoring Features
Multi-channel campaign management
Report management
Features comparison
|
PBX UC |
Voice |
Digital |
Omni-Channel |
|---|
| 1.1Multi-level IVR | ||||
|---|---|---|---|---|
| 1.2Audio Conferencing | ||||
| 1.3Time of Day Routing | ||||
| 1.4Day of Year Routing | ||||
| 1.5Voicemail | ||||
| 1.6Follow-me Call Routing | ||||
| 1.7Hunt Group | ||||
| 1.8Realtime billing | ||||
| 1.9Call Forwarding, Call Waiting, Call Pickup, Call Park … | ||||
| 1.10Call switch | ||||
| 1.11Desktop anCall application | ||||
| 1.12Voice recording send to email or storing by using SFTP | ||||
| 1.13Blacklist, Whitelist | ||||
| 1.14Network Class of Services | ||||
| 1.15SIP Phone Auto Configuration | ||||
| 1.16PBX Topstop | ||||
| 1.17Create VoIP Voice Communication Channels on the Enterprise Web |
| 2.1Secure messaging | ||||
|---|---|---|---|---|
| 2.2Secure video conference | ||||
| 2.3Click to call web application | ||||
| 2.4iOS, Android application |
| 3.1Integrate with PSTN for traditional voice communication. | ||||
|---|---|---|---|---|
| 3.2SMS (1 kết nối) | ||||
| 3.3Email (1 Tên Miền) | ||||
| 3.4Website - Live Chat (1 website) | ||||
| 3.5Website - Click to Call (1 website) | ||||
| 3.6Website - Co-browsing (Shadow Page Implementation) | ||||
| 3.7Facebook Chat (1 Business Official Account) | ||||
| 3.8Zalo Chat (1 Business Official Account) | ||||
| 3.9WhatsApp Chat (1 Business Official Account) |
| 4.1Multi-level IVR | ||||
|---|---|---|---|---|
| 4.2IVR (Visual Design) | ||||
| 4.3Queuing | ||||
| 4.4Wallboard | ||||
| 4.5Call Handling | ||||
| 4.6Agent Status Monitoring | ||||
| 4.7Voice Recording | ||||
| 4.8Screen recording |
| 5.1Agents management | ||||
|---|---|---|---|---|
| 5.2Assign Communication Channels to Agent | ||||
| 5.3Define Skillset for Agent |
| 6.1Multiple Customer Management templates | ||||
|---|---|---|---|---|
| 6.2Create, Edit, Remove Contacts | ||||
| 6.3Display Customer Information for Incoming Calls | ||||
| 6.4Chức năng tìm kiếm | ||||
| 6.5Import/Export Customer Contact Data to System |
| 7.1Multiple Ticketing Templates | ||||
|---|---|---|---|---|
| 7.2Create, Edit Tickets | ||||
| 7.4Ticket Assignment to Agent with Notifications |
| 8.1Create, Edit Knowledge Base | ||||
|---|---|---|---|---|
| 8.3Create Article Number for Knowledge Base Items | ||||
| 8.3Chức năng tìm kiếm | ||||
| 8.4Import/Export Knowledge Base |
| 9.1 Based on Customer Types | ||||
|---|---|---|---|---|
| 9.2Based on Agent's Skillset | ||||
| 9.3Based on Timebands | ||||
| 9.4Based on Most Idle Agent |
| 10.1Click to call web application | ||||
|---|---|---|---|---|
| 10.2Android and iOS Application | Tùy chọn | Tùy chọn | Tùy chọn |
| 11.1Agents management | ||||
|---|---|---|---|---|
| 11.2Call Whisper, Call Barge-in, and Call Monitoring | ||||
| 11.3Multiple Wallboard templates | ||||
| 11.4Agent Activity Overview | ||||
| 11.5Create Campaign |
| 12.1Voice Campaign supporting Preview dialler, Progressive dialler | ||||
|---|---|---|---|---|
| 12.2SMS campaign | ||||
| 12.3Email campaign |
| 13.1Inbound Statistic Report | ||||
|---|---|---|---|---|
| 13.2Statistical report on Service Level Agreements (SLA). | ||||
| 13.3Ticketing Report | ||||
| 13.4Campagin Report | ||||
| 13.5Agent performance report |
