Privacy Policy OnCallCX

Privacy Policy OnCallCX

Collection of Personal Information / Privacy Policy

This application needs to access the following items to benefit from all features on your smartphone: contacts, camera, microphone and local files to include these into in-app messages. Please note that this information is not stored on any external server and only used locally in the application, except for the case described below under "Collected Data". By registering for this application, you consent to our using it in the manner described in this policy. You may withdraw your consent at any time by deregistering from the service. To do so, go to the Menu button and select "Sign out".

Identity of Personal Data Controller

The controller of the personal data as defined in Article 4.7 of GDPR and the Data Protection Officer can be contacted at info@oncallcx.vn.

Lawful Purpose

For the correct functionality of the service, certain data fulfilling the definition of “personal data” given by paragraph 4.1 of GDPR needs to be processed. This data is stored and processed solely for the purpose of enabling the features of the Service. By accepting this EULA, you are entering a contract and personal data is lawfully processed in accordance to paragraph 6.1.b of GDPR.

Location

The Personal Data is stored on servers within the European Union, Switzerland or the United States of America. In case the servers are located in the USA, they are always hosted at centers which participate in EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce and the European Commission.

Time Period

The Personal Data is necessary for the correct operation of the Service. They will be processed as long as the service is in use. In case you decide to stop using the Service and uninstall the related apps, all Personal Data will be removed from our servers, with the exception of data we are required to hold for compliance with a legal obligation which requires processing by Union or Member State law, as specified in GDPR Article 17.3.

Right to be forgotten, Rectification of Personal Data

You have the right to request erasure of your Personal Data by GDPR Article 17 and 18). To do so, sign-out of the app and due to the end-2-end encryption, no readable data will remain. Contact your provider to request all data to be deleted irrevocably. The service depends on the Personal Data being processed and can not work correctly without it. The Personal Data originates from the input given by the user; rectification can be done by editing the data within the app at any time.

Collected Data

Contact list: The mobile contact list is used in order to easily call someone from the app without knowing their number. The contact list is not stored on a server. We create an OnCallCX contact on your device for each existing contact you have. This is necessary in order to allow you to click a button from the contacts app on your phone (e. g. Google contacts, Samsung contacts etc.), which allows you to call people using the OnCallCX app.

IP Addresses:

When using features which require server components, like Push Notifications, or any web services, the IP address and browser information may be logged by the servers. The logs are automatically rotated and the information in them is only processed when troubleshooting specific issues, or when required by law.

Usage Data:

The servers collect information whether the app has been actively used for accounting/billing purposes.

Data Portability

You have the right to request a copy of your Personal Data in a portable format.

Complaints

You have the right to lodge a complaint with a supervisory authority.